Shipping policy
📦 Shipping Policy
Thank you for shopping with us! We aim to provide a smooth and reliable shipping experience. Please review our shipping policy below:
1. Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (Australia) | 3–7 business days | Calculated at checkout |
| Express (Australia) | 1–3 business days | Calculated at checkout |
Delivery times may vary depending on your location and external factors such as weather or carrier delays.
3. Shipping Area
We currently only ship within Australia. We do not offer international shipping at this time.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to become available.
5. Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
6. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us at [your email address] with your order number and a description of the issue. We’ll do our best to resolve it promptly.